WRS Systems, a leader in providing Point of Sale (POS) systems, had reached a point where their growing business required more dedicated cleaning services and additional attention. After encountering Top Mops Limited at multiple networking meetings, WRS Systems approached them in January 2022 to take over cleaning responsibilities. Top Mops introduced a structured approach, sustainable cleaning practices, and highly trained operatives, which resulted in significant improvements. Recent quality audits scored 95.4% and 92.5%, demonstrating the consistently high standards delivered.
Introduction
Introduction
WRS Systems is a well-established company based in the UK that provides innovative POS solutions to businesses. Maintaining a clean and professional environment is vital to their operations, but they were struggling with their previous cleaning provider. Inconsistent service, substandard cleaning, and constant complaints were impacting daily operations. After encountering Top Mops Limited at various networking events, WRS Systems’ COO reached out in early 2022 to help address these issues. Top Mops Limited, known for its tailored and reliable cleaning solutions, was invited to step in and take over the cleaning services.
The Challenge
WRS Systems faced several key challenges with their previous cleaning provider:
- Inconsistent Attendance: The previous provider frequently failed to show up on scheduled days, disrupting the cleanliness of the facility and causing frustration.
- Subpar Cleaning Quality: The cleaning standards were not up to expectations, leading to ongoing complaints from staff and visitors.
- Lack of Proper Cleaning Products: The previous cleaning provider was using generic cleaning products that were not effective enough for the site’s needs.
- Complaints from Management: The company’s higher management was inundated with complaints regarding cleanliness, reflecting poorly on overall operations.
Solution
Upon being approached by WRS Systems, Top Mops Limited conducted an in-depth site assessment and proposed a comprehensive cleaning solution tailored to the company’s unique needs:
- Site Specification & Cleaning Structure: Top Mops Limited created a detailed site specification, defining the exact cleaning requirements and frequencies. A structured cleaning schedule was implemented to ensure all areas were consistently maintained.
- Eco-Friendly Cleaning Products and Equipment: The switch to Evans Green Tick eco cleaning products was made, enhancing the quality of cleaning while aligning with WRS Systems’ sustainability goals. Reusable, color-coded microfibre cloths were introduced to prevent cross-contamination and improve infection control and prevention. These cloths are part of a colour-coded system, ensuring the correct cloth is used for different areas, reducing the risk of cross-contamination. Microfibre mop heads were also implemented, which are not only more effective but also reusable, cutting down on waste and improving cleaning efficiency. Battery-powered Numatic vacuums were introduced, which have proven to reduce cleaning time by up to 50%, increasing overall efficiency and allowing staff to focus on more detailed cleaning tasks.
- BICSc-Trained Operatives: One of the major added benefits noticed by WRS Systems was that Top Mops Limited’s operatives are trained to BICSc (British Institute of Cleaning Science) standards. This ensures that our staff follow best practices for cleaning efficiency, hygiene, and health & safety. The British Institute of Cleaning Science (BICSc) is the leading training and standards body for the cleaning industry, promoting excellence in cleaning practices, infection control, and minimising risks. This training allows our operatives to deliver superior results while ensuring compliance with the highest cleaning standards.
- Reliable Staff Transition: During the TUPE process, the existing cleaning operatives chose not to transfer, which allowed Top Mops Limited to promote two experienced operatives who have since provided consistent, high-quality service. These operatives are now permanent on-site staff, fully committed to WRS Systems.
- Adaptability: As WRS Systems’ operational needs evolved, Top Mops Limited adapted the cleaning regimen to match the site’s changing requirements, ensuring all areas received appropriate attention.
- Value-Added Services: In addition to regular cleaning, Top Mops became a ‘one-stop-shop,’ providing window cleaning services (internal and external), deep floor care, and washroom services, including sanitary bin management.
- Quality Audits: Top Mops implemented regular quality audits by one of our contract managers to ensure high cleaning standards. The last few audits scored 9.54 and 9.25 out of 10, reflecting our commitment to consistent and excellent service delivery.
Implementation
The transition from the previous provider to Top Mops Limited was seamless. Our approach included:
- Initial Site Visit: After the first contact in early 2022, Top Mops carried out a thorough inspection and developed a detailed cleaning plan.
- Staff Allocation: Two experienced Top Mops cleaning operatives were allocated to the WRS Systems site to ensure consistency, eliminating the attendance issues that had plagued the previous provider.
- Eco-Friendly Equipment and Products: Evans Green Tick eco cleaning products were introduced, along with colour-coded microfibre cleaning cloths and microfibre mop heads to reduce cross-contamination and improve infection control. The use of battery-powered Numatic vacuums helped reduce cleaning time by up to 50%, further enhancing efficiency.
- BICSc Standards: Our operatives are trained to BICSc standards, ensuring that cleaning methods are industry-leading and compliant with the highest hygiene and health & safety regulations. BICSc certification guarantees that our team uses the most effective and safe practices, minimising risks of infection, ensuring cross-contamination control, and improving overall cleaning efficiency.
- Regular Quality Audits: To maintain high standards, regular audits by one of our contract managers were introduced. The last few audits have scored 9.54 and 9.25, reflecting the consistent quality of our cleaning services.
- Clear Communication: Regular communication with WRS Systems’ management was maintained throughout the process, ensuring that any necessary adjustments to the cleaning plan could be made quickly and efficiently.
Results
Since beginning work with WRS Systems in January 2022, Top Mops Limited’s comprehensive cleaning approach has delivered measurable and significant improvements:
- Eliminated Complaints: Since taking over the cleaning services, the number of complaints from staff and higher management regarding cleanliness has dropped to zero.
- 100% Attendance: Top Mops Limited has delivered on 100% of the agreed cleaning days, ensuring consistent, reliable service.
- Increased Satisfaction: Higher management at WRS Systems is no longer receiving complaints about cleanliness, and overall employee satisfaction has improved.
- High Audit Scores: Recent quality audits conducted by Top Mops’ contract managers scored 9.54 and 9.25 out of 10, showing the high standards maintained.
- Added Value: Top Mops now manages window cleaning, floor care, and washroom services, streamlining operations for WRS Systems and reducing the need for multiple vendors.
- Improved Efficiency: The introduction of microfibre cleaning cloths, microfibre mop heads, and battery-powered vacuums has significantly improved efficiency, with cleaning times reduced by up to 50%.
- Superior Training and Expertise: WRS Systems has reported improved results due to our operatives’ training under BICSc standards, which ensures compliance with industry best practices for infection control, hygiene, and cleaning efficiency.
Conclusion
By partnering with Top Mops Limited in January 2022, WRS Systems successfully eliminated all cleaning complaints and improved the overall maintenance of their facilities. With a reliable cleaning schedule, eco-friendly products, highly trained operatives following BICSc standards, and regular quality audits, Top Mops has consistently delivered high-quality results. The introduction of modern, reusable cleaning equipment such as colour-coded microfibre cloths, microfibre mops, and battery-powered vacuums has not only improved cleaning efficiency but also helped WRS Systems meet their sustainability goals. The added expertise provided by BICSc-trained operatives has further ensured that the cleaning processes are safe, effective, and up to the highest industry standards.
If you’re looking for a professional cleaning service that delivers on quality, sustainability, and reliability, contact Top Mops Limited today to see how we can help transform your facility’s cleanliness.
Testimonial
“Top Mops Limited has been an invaluable partner in helping us maintain a clean and professional working environment as our business has grown. Their team is reliable, thorough, and always responsive to our needs. The regular quality audits ensure consistently high standards, and the eco-friendly products align with our sustainability goals. The additional services they offer have been a great added value, simplifying our facility management. We couldn’t be more pleased with the results.”
Sophie Jackson – COO, WRS Systems
